Lunch & Learns
These 45 minute sessions are crafted to provide valuable insights, practical strategies, and actionable feedback on negotiating some of the most common challenges faced by hospitals today.
These educational opportunities are done via zoom, and are absolutely free as long as a practice owner is in attendance or your clinic has a current working relationship with Yellow Mountain Veterinary Consulting.
Ready for a change? Send us a message & let us know which Lunch & Learn you’re interested in so we can schedule it right away for you.
Establishing Reasonable Expectations & Boundaries with Pushy Clients.
Ever since COVID, we’ve all seen an huge uptick in entitled behavior, clients demanding access or bent rules, even yelling or becoming physical.
During Healthy Limits, we’ll cover the types of protocols and methods that stop these issues early on, establish sustainable working environments, & allow us to terminate relationships when necessary.
Strategies for Balancing a Demand Overage.
Ensuring access to quality care is one of our strongest values & sometimes that means reducing the delay for that care. Whether it’s vaccine visits booking weeks out, dentals booking months out, or non-urgent sick visits being longer than we’d like, there are tools to bridge this gap.
We’ll take a look at staffing challenges & solutions, learn about scheduling strategies, discuss workflow challenges, outline behaviorally-based pricing strategies, overview helpful communication training, & more. All of this will empower you to take back the reigns to make your team’s schedule more manageable & profitable.
Boosting Dental Compliance in Your Practice.
Dental care is by far one of the most significant aspects of patient health & one of the most profitable areas in the practice, yet very few clients actually authorize the care their pet needs.
In this Lunch & Learn, we’ll outline how to get buy-in from staff, help clients understand the importance of dental care, & ethically improve annual dental revenue by $100,000 or more per FTE DVM.
Curating Your Ideal Clientele.
Attracting owners whose values, priorities, & medical interests align with your practice is one of the greatest ways to ensure a sustainable work environment. Great clients are an amazing thing to have at your practice. Their respect & gratitude can help the hardest days be easier to manage. Conversely, poor client behavior is one of the hardest elements to deal with in our profession.
Whether it’s being rude to staff, demanding unreasonable access, constantly declining recommendations, arguing about care, or worse, establishing & maintaining healthy boundaries is a necessity in VetMed.
In Elevating Expectations, we’ll take a look at how to attract & retain desirable clients who share your values & appreciate the team you’ve built.