What Do We Do?
At Yellow Mountain Veterinary Consulting, our goal is to help you achieve yours faster & with far less stress.
That’s why, in addition to our various consultative offerings, we also offer training & services to make your life easier at the office. From helping you with lab call-backs to helping you fill your schedule back up during lean times.
Need something that isn’t listed? Let's talk about it!
Ongoing C.A.R.E
Our flagship program, Ongoing C.A.R.E. is the option that most practice owners choose when they’re ready for a comprehensive solution.
As always, your hospital maintains its unique personal identity. This is an opportunity to approach each of your goals, challenges، & obstacles in a cohesive and strategic way.
You and/or a designated member of management will regularly work with Jeff; our Principal Consultant, to clearly define your goals, outline the related challenges, & work toward each solution. We’ll review administrative policies, staffing/team challenges, client communication training, pricing strategies, opportunities for practice growth, vendor relations, & more.
Typical macro-goals include preparing for sale/exit, decreasing staff related stress, increasing profit, improving work-life balance, etc.
However, Ongoing C.A.R.E. is 100% customized to your specific needs, goals, & preferences.
Targeted Improvement Plan
T.I.P. is a 3 month program that is customized to one or two of your hospital’s specific needs. As every clinic is unique, this is based on both a YMVC hospital analysis and our discussions with ownership/management. We’ll look at your current standings, your goals, & work together to outline a path to success.
Potential areas for focus can be:
- Improving work-life balance & sustainability for owners
- Improving Staff Communication Skills
- Significantly increasing dental compliance & revenue
- Increasing widespread support staff leverage
- Rebranding & clientele curation
- Increasing EBITDA or other Key Performance Indicators
- Pricing Optimization
- & More
Strong Beginnings
Designed for new hospitals that are planning to enter their market with a good first impression & a solid financial foundation, this three stage program takes place over 3-6 months.
This should be run concurrent with your other planning, before your clinic opens, & ideally before you’ve even selected your location or signed any agreements.
Off-Site Lab Callbacks
Follow-up conversations with clients are obviously vital, but let’s be honest. They also lead to faster burnout, especially in clinics that don't have enough trained techs to make these calls.
By letting our team help, you can spend more of your time doing what only you can do. In turn, we’ll handle the seamless, thorough communication with pet owners, helping them understand the results and recommendations you’ve provided.
Within as few as 24 hours of submission, they’ll review your results summary & recommendations, then contact pet owners via recorded line so you can listen at any time.
They’ll also help clients feel confident in their understanding. During this same conversation, your assigned technician will discuss and often secure authorizations for the care you’ve recommended.
After this, they’ll schedule an appointment according to your guidelines or email your front desk with relevant scheduling notes.
Once all that is done, they’ll document the call in your EMR, & move on to helping your next client. You get a dedicated tech assigned to your clinic, no contract required, & complete callbacks for as little as $17.
ProActive Advocacy
Some clinics may be seeing slower times & wanting to fill their schedule, while others may be busy with appointments, but clients just aren’t authorizing care as often as we’d like.
Either way, let our Patient Advocates bridge the gap to more authorized care.
Wellness reminder calls, dental procedures, lab work, orthopedic surgeries, add-on diagnostics, mass removals, or anything else.
For reminder calls, we’ll compile various reports, then your hospital’s dedicated Patient Advocate will reach out to your clients, identifying as a care coordinator from your hospital. We’ll use approved guidelines to help them schedule their care, then document the call in their EMR.
For other needs, we’ll call them within 24 hours of submission & discuss whatever care you need to have them come in for. After scheduling, we’ll document everything in the EMR.
Billing is unique to each clinic, as it’s based on particular needs. However, you’re only ever billed based upon care that is both scheduled (by us) & actually performed in-clinic.
This ensures that your patients receive the care they need while easing the administrative burden on your team.
On Site Staff Training
Ready to delegate more to your team?
Is your team ready to get more done faster?
Perhaps that means building dental skills, getting better at venipuncture, becoming more consistent with reading cytologies, or positioning & restraining during exams or rads.
Maybe you’re looking to build up other aspects for your team like their workflow or triage skills.
One of our Technicians will fly out to your hospital, personally meet with you & your team, then help you all build up whatever skills you’d like. Often times, they’ll also work alongside you at the same time.
Sound like just what the doctor ordered? Reach out via the form below & let’s talk about it.
Spoken Presentations
Looking for a speaker to give a presentation at your conference, group meeting, team getaway, or other event?
Feel free to choose from a presentation below or ask us about a custom option for your event.
- “Brighter Smiles:
Increasing Dental Compliance & Revenue” - “Want is a Four Letter Word”
- “Are you a Non-Profit For-Profit?”
- “Ones & Zeroes:
Pricing for Behavior” - “Healthy Limits:
Establishing Sustainable Boundaries” - “Sustainability in Practice:
Delegation & Expectation”
Certified Veterinary Pricing Strategist
Available January 2025
Certified Veterinary Patient Advocate
Available January 2025
Healthy Limits:Establishing Reasonable Expectations & Boundaries with Pushy Clients
Ever since COVID, we’ve all seen an huge uptick in entitled behavior, clients demanding access or bent rules, even yelling or becoming physical.
During Healthy Limits, we’ll cover the types of protocols and methods that stop these issues early on, establish sustainable working environments, & allow us to terminate relationships when necessary.
Taking Charge of The Schedule:Strategies for Balancing a Demand Overage
Ensuring access to quality care is one of our strongest values & sometimes that means reducing the delay for that care. Whether it’s vaccine visits booking weeks out, dentals booking months out, or non-urgent sick visits being longer than we’d like, there are tools to bridge this gap.
We’ll take a look at staffing challenges & solutions, learn about scheduling strategies, discuss workflow challenges, outline behaviorally-based pricing strategies, overview helpful communication training, & more. All of this will empower you to take back the reigns to make your team’s schedule more manageable & profitable.
Brighter Smiles:Boosting Dental Compliance in Your Practice
Dental care is by far one of the most significant aspects of patient health & one of the most profitable areas in the practice, yet very few clients actually authorize the care their pet needs.
In this Lunch & Learn, we’ll outline how to get buy-in from staff, help clients understand the importance of dental care, & ethically improve annual dental revenue by $100,000 or more per FTE DVM.
Elevating Expectations:Curating Your Ideal Clientele
Attracting owners whose values, priorities, & medical interests align with your practice is one of the greatest ways to ensure a sustainable work environment. Great clients are an amazing thing to have at your practice. Their respect & gratitude can help the hardest days be easier to manage. Conversely, poor client behavior is one of the hardest elements to deal with in our profession.
Whether it’s being rude to staff, demanding unreasonable access, constantly declining recommendations, arguing about care, or worse, establishing & maintaining healthy boundaries is a necessity in VetMed.
In Elevating Expectations, we’ll take a look at how to attract & retain desirable clients who share your values & appreciate the team you’ve built.
